Cloud services from any vendor are designed to make everyone’s lives easier and resources more secure. The problem is that not all users will take to these services, for any number of reasons.
Services like Office 365 and other Microsoft 365 are positioned by marketing to be the “bee’s knees” for business productivity. This is true, yet many organizations find that lacking user adoption, whether it’s a whole system or certain features, don’t automatically yield the level of productivity the marketing collateral promises.
These systems are intuitive but it usually requires training for users to become comfortable with these tools as it is different than in the past where productivity suites and local installations were installed on local machines. We’ll take a look at some of the pain points of user adoption and discuss training regimens that improve adoption and user productivity with Microsoft services.
The caveat of cloud services
While some users are immediately comfortable with new variations of cutting-edge software, such as the Microsoft Office suite, not everyone takes to updates kindly. Small changes to these applications can alter how an action is performed which often negatively impacts user adoption. Though a business may adopt cloud-based services, usage is either be lacking or maligns with best practices without training.
Let’s say your business has been playing checkers for years, but you decide to move everyone to chess. It’s the same board and similar setup but the rules are different and more complex. You could still play the game of checkers with the pieces – granted, knighting a piece gets tricky! – but the point is that you’re supposed to be using the board to play chess.
Now it seems your shiny new chess set is mostly a waste as everyone is using the pieces to play checkers.
There are both technical challenges with cloud services and difficulties with organizational change regarding user adoption of new tech. The answer to these problems is training – the more you invest in showing users how to take full advantage of the systems at your business, the transition will be easier and they’ll be more effective in a shorter timeframe.
The value of training programs
Even if you purchase the best solution on the market, when users aren’t adequately trained, they’re unlikely to take full advantage of the features that sold you on the system in the first place.
For Microsoft 365 services, there are plenty of ways that an organization can develop adequate training regimen for software adoption at a business. As each business is different, there simply isn’t a one-size-fits-all solution for any such endeavor.
Physical training is an endeavor that requires patience and perseverance to hit milestones. Software is similar, but there’s always a harsh deadline that tie into viability before something appears to be effective or ineffective, with respect to low adoption scenarios.
To avoid these issues, there are a few key strategic elements businesses need to consider before and during the adoption of new platforms:
- Inform everyone of pending changes. Abrupt deviations to the methods people practice to perform their job can be anywhere from frustrating to breaking. Ease into rollouts of new tech to alleviate stress on staff.
- Identify the best training regimen. The purpose of any new implementation is for users to take full advantage of the tools they’re provided. Not all regimens are geared toward the technology you’ll use, nor are vendor-derived programs always specified toward modules or features you’ll be using. This means your organization needs to find the best possible curriculum for your needs based on the tools you’ll be using.
- Find a trainer. Your IT staff and managers may be good at performing their role, but they might not be the ideal people for developing collateral and training staff on how to use new tech. At SoHo Dragon, our academy service provides training for a multitude of Microsoft 365 services.
Finding the right training regimen
There are copious amounts of training services available on the market. Your business staff should seek the best option for your specific training needs. Considering the following:
- Take advantage of Microsoft Learning Pathways. This is ideal for businesses that have the resources to adequately train their associates with minimal outside help. Organizations can take advantage of Microsoft 365 Learning Pathways to select viable SharePoint training and many other modules that help users acclimate to Microsoft services.
- Get on board with NGAGE. Though Microsoft and vendors typically do a great job of training individuals on how to use their service, an outside perspective can greatly enhance how users view and engage with business systems. At SoHo Dragon, we support the NGAGE platform which provides concise training for Microsoft 365 services.
- Select a private provider. Many organizations will require a highly-customized solution to train staff on the proper ways to use new tech. SoHo Dragon provides training workshops and continued support through managed services that leverage user knowledge and interaction for Microsoft platforms.
Let SoHo Dragon train your staff
Without adequate training, engagement with new technology usually suffers. The answer to this problem is directed training where staff can learn how to take advantage of technology and features to benefit themselves as well as overall business efforts.